Job Summary
Supports systems within the University System of Georgia. Engages in system administration, and hands-on functional support necessary to maintain the University System of Georgia's vision for improved payroll services and promote a responsive, service-oriented team operation.
Responsibilities
- Works with technical and end-user staff to analyze and trouble-shoot errors
- Facilitates the communication and resolution of all institution facing payroll support needs in preparation for centralized payroll processing. Perform all duties as normally assigned to a local practitioner
- Answer incoming tier one calls, emails, and/or chats as required to meet support needs
- Research issues and/or problems reported by customers and provides support, assistance and when applicable, resolutions
- Develops and maintains documentation and procedures
- Mentor and cross train internally with team members
- Prepare and administer training to institution practitioner partners
- Ensures prompt, accurate reporting and payment of federal, state, and local payroll taxes and returns, garnishments, retirement, and spending accounts for each of our 26 institutions, with minimal guidance
- Serves as institution and 3rd party vendor liaison for the purpose of managing issues and ensuring accuracy
- Responsible for the preparation and payroll processing for institutions including balancing and review of all output, investigation, and correction of errors, with minimal guidance
- Assist with system testing of all payroll related updates in conjunction with ITS, supervisors and managers
- Responsible for balancing and transmission of all vendor and bank interfaces of payroll related data, with minimal guidance
- Escalates any reconciliation and payroll production issues
- Provides output data and reporting upon request
- Supports the facilitation of meetings and provides trainings including preparation and presentation
- Provides accurate and up-to-date communications
- Processes, supports, and maintains reports related to payroll administration
- Works cross-functionally to maintain data integrity and to ensure timely and accurate payroll processing
- Participates in cross-functional SSC project teams
- Continuous risk assessment and recommendations of process improvements
In addition to the above, other duties may be assigned outside of the scope of this description.
Required Qualifications
This position requires a bachelor's degree and two years of payroll administration experience, or any equivalent combination of education, experience, and training which provides the necessary knowledge and skills.
Knowledge, Skills, & Abilities
- Strong organizational and time management skills, effectively managing workflow and ability to manage multiple tasks and timelines
- Strong written and oral communication with ability to train staff and customers in functions and reporting
- Ability to effectively work with a diverse group of staff, technical staff, and functional end-users
- Ability to plan, organize and schedule duties to meet rigid deadlines and changing priorities
- Ability to process a high volume of detailed work in a fast-paced environment with multiple priorities and changing demands while being responsive to end user needs
- Extremely detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player
- Knowledge of practices and procedures related to payroll administration
- Intermediate knowledge of Payroll, Federal, State and Local tax regulations, retirement, garnishments, and spending accounts
- Experience with a variety of HRMS software programs
- Proficient experience with Microsoft applications
- Ability to operate standard office equipment
- Excellent research and problem-solving skills
- Proven Customer Service Skills
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