Primary job responsibilities include:

• Day-to-day operation of the Help Desk including answering calls, emails and walk-ins
• Help Desk ticket system management, analysis, and support
• Co-authoring and updating the IT Knowledgebase articles
• Co-supervision of the Help Desk student assistants
• Ordering Supplies
• Assisting with campus computing support tasks
• Preparing and managing loaner laptops for Faculty and Staff
• Taking care of documented tasks and fixes outlined in the IT Knowledgebase articles

Required Qualifications

Associates degree required; BA/BS degree preferred. One year of call center or customer service experience required. Knowledge of Windows and Macintosh computers advantageous.