Job Description
Based: London Campus (up to 40% hybrid working by agreement)
Hours: 37.5 hours per week, fulltime, permanent role
Reports to: Director of Students
Shape the Future of Student Wellbeing
Walbrook is seeking an ambitious, compassionate and experienced Wellbeing Manager to lead the development of our student wellbeing provision during an exciting period of growth.
This is a unique opportunity to build, shape and continuously enhance a modern, inclusive and responsive wellbeing service that supports a diverse student population, including on-campus, online, apprenticeship, international and future undergraduate students.
As Wellbeing Manager, you will combine strategic leadership with hands-on operational delivery, ensuring students can access timely, high-quality support that enables them to thrive academically, personally and professionally.
Role Overview:
You will lead the development and delivery of Walbrook's wellbeing support model, driving a proactive approach focused on early intervention, student success, inclusion and resilience. You will oversee wellbeing services, safeguarding processes, welfare interventions and specialist support provision, ensuring students receive effective and compassionate support when they need it most.
Key Responsibilities:
- Leading and enhancing student wellbeing services across the institution.
- Managing complex student welfare and wellbeing cases.
- Acting as Deputy Designated Safeguarding Lead and supporting institutional safeguarding and Prevent responsibilities.
- Managing counselling and specialist wellbeing support provision.
- Using student feedback, data and sector best practice to drive continuous improvement.
- Developing and supporting a team focused on delivering an outstanding student experience.
- Producing insight and reporting to inform decision-making and improve student outcomes.
About You
You will be a student-centred professional with significant experience leading wellbeing, safeguarding or student support services within Higher Education. You will have a strong understanding of student welfare, mental health and safeguarding frameworks, alongside the ability to manage complex situations with professionalism, empathy and sound judgement.
You will bring:
- Experience supporting students with complex wellbeing and welfare needs.
- Experience managing safeguarding concerns and risk assessment processes.
- Strong leadership and people management skills.
- Excellent relationship-building and communication abilities.
- The ability to balance strategic thinking with practical delivery.
- A commitment to inclusion, student success and continuous improvement.
Professional qualifications in counselling, mental health, safeguarding, psychology, social work or related disciplines, together with Mental Health First Aid training and professional body membership, would be advantageous.
Why Join Walbrook?
At Walbrook, students are at the heart of everything we do. This role offers an opportunity to make a lasting impact by shaping wellbeing support within a growing institution and helping create an environment where every student can succeed.
If you are passionate about student wellbeing and ready to lead meaningful change, we would love to hear from you.
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Please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered.
As part of your salary and benefits package, you’ll receive:
Lifestyle
- Company pension plan
- Private medical insurance
- Life insurance
- Perkbox membership
Life Balance
- Work Your Way - flexibility that works for you
- Generous holiday entitlements, increasing with length of service
- Excellent maternity & paternity policies
- Volunteering days
- Birthday day off
Wellbeing & Support
- Wellbeing Group programmes
- Twice a year "wellbeing pass" to allow time for yourself
- Employee Assistance Programme (EAP)
Closing date: 27 August 2026 ****Interviews: TBC****
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