Position Summary
The Manager of Tutoring Services oversees all aspects of the Learning Effectiveness Programs tutoring services, managing 75-100 tutors who serve 400-450 LEP students. This role encompasses recruitment, hiring, training, supervision, and ongoing professional development of tutoring staff. The Manager ensures tutors receive College Reading and Learning Association (CRLA) certification training, maintains program standards, processes payroll, and resolves conflicts between students and tutors.…
Additionally, this position involves program assessment, campus collaboration, and representation of LEP tutoring services at professional conferences and events.
Essential Functions
Program Management
- Provide overall management and supervision of tutoring services for 400-450 LEP students
- Serve as primary liaison between counselors, tutors, and students
- Set expectations and communicate policies for tutoring services to all stakeholders
- Monitor program for academic integrity violations
- Resolve communication issues and tutoring conflicts collaboratively
Hiring and Supervision
- Recruit, hire, and evaluate 75-100 tutors based on student enrollment needs
- Determine tutoring needs
- Supervise and evaluate 5-8 Lead Tutors who mentor tutor groups and implement program initiatives
- Conduct ongoing assessment of tutor performance
Training and Professional Development
- Provide comprehensive onboarding for new tutoring staff
- Deliver training on techniques for working with diverse learning styles and Universal Design for Learning principles
- Plan and facilitate ongoing professional development to maintain current best practices
- Ensure all tutors complete CRLA certification requirements and ongoing training
- Actively participate in professional development at university, Dean of Students, division, and department levels
Payroll and Administrative Management
- Process accurate and timely payroll through Pioneer Time (Kronos) system each pay period
- Approve all tutor timesheets and track additional administrative and preparation time
- Monitor recorded time to ensure payroll accuracy
- Respond to emails and voice messages within 24 hours
- Track tutoring services costs and evaluate on a year-to-year basis
- Conduct program evaluation and assessment including data collection, surveys, analysis, and reporting
Campus Collaboration and Partnerships
- Partner with faculty and staff to create access to learning through resource and strategy sharing
- Collaborate with campus colleagues to recruit subject-specific tutors
- Work with other tutoring centers including Athletics, Writing Center, Mathematics Lab, and Science and Engineering
- Support FLYTE (LEP Pre-orientation), Eye to Eye, and ADDventure Conference
- Support prospective student visits and social skill building events
- Complete other duties as assigned
