"Claims Officer (Employee pay claims) | 530997"

Job No: 530997

Work Type: Full Time

Location: Sydney, NSW

Categories: Human Resources & Recruitment

Position: Claims Officer (Employee Pay Claims)

Employment Type: Full Time (35 hours per week)

Duration: Contract until 31 December 2025

Remuneration: Level 6 $100,354 - $107,054 (depending on experience) + 17% super + leave loading

Location: Kensington, NSW (hybrid flexible working)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. This combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place.

Why Your Role Matters:

The Claims Officer plays a key role in a specialised team responsible for identifying, assessing, quantifying, and rectifying employee pay claims. The Claims Officer will work closely with the Claims Manager and one other Claims Officer to support the investigation of pay claims, regularly communicate with claimants, and assist in establishing methodologies to quantify claims. This role requires a high level of attention to detail and discretion.

This role also requires demonstrated experience in interpreting enterprise agreements and industrial legislation, coordinating sensitive communication with claimants, and following an investigation process. The Claims Officer will report to the Manager.

Responsibilities:

• Monitor claims channels, conduct simple investigations, and support complex investigations.
• Assess claims against UNSW’s obligations under its enterprise agreements, the Fair Work Act, and other applicable regulations.
• Provide recommendations for next steps regarding substantiated and unsubstantiated claims.
• Communicate with claimants and other stakeholders in a timely manner.
• Ensure all documentation, including approvals, is in place for substantiated claims.
• Locate and communicate with terminated employee claimants and ensure receipt of updated payment details.
• Ensure proper storage of all claim documentation, including legal decisions, in accordance with relevant legislation and regulations.
• Work closely with the Claims team and Payroll Compliance team to communicate the established methodology and request claim calculations.

Skills and Experience:

• Relevant degree with experience advising on employee relations matters, including conducting investigations into pay claims, or equivalent competence gained through a combination of education, training, and experience.
• Strong consultation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
• Sound analytical and problem-solving skills, with the ability to proactively develop robust solutions to problems.
• Strong written and verbal communication skills with a high level of attention to detail for deliverables.
• Ability to apply judgment, creativity, and flexibility to generate new approaches and solve complex problems.
• High level of experience working with computer systems and applications, including Microsoft Word and Excel.
• Excellent time management skills, with the ability to manage multiple tasks and meet competing deadlines.

For further details on the role and responsibilities, please refer to the position description found under the position listing on Jobs@UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise that the contributions of our staff make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over the Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on benefits, please visit UNSW Lifestyle Benefits.

How to Apply:

Submit your CV and a cover letter detailing your interest and suitability for the role (as per the skills & experience bullet points in the job description) by 11:55 pm, 20th March 2025.

Please note: Sponsorship is not available for this role, and valid Australian working rights are required on application.

Contact:

Amy Denney – Talent Acquisition Team

Email: a.denney@unsw.edu.au

Applications must be submitted through the website. Applications sent to the contact above will not be accepted.

Equity, Diversity, and Inclusion:

UNSW is committed to equity, diversity, and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disabilities and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Position Description

Advertised: 06 Mar 2025 (AUS Eastern Daylight Time)

Applications Close: 20 Mar 2025 (AUS Eastern Daylight Time)