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Help Desk Technician
Help Desk Technician
Salary: $4,706.00 - $5,953.00 Monthly
Job Type: Classified Full Time
Job Number: 20260629
Closing: 7/16/2026 12:00 PM Pacific
Location: Merced College, CA
At Merced College, our Helpdesk Technicians play a critical role in supporting student success and staff productivity through responsive, high-quality technical support. In this fast-paced and diverse environment, you will serve as the first point of contact for technology assistance-providing friendly, professional, and effective service via phone, email, and in-person interactions.
General Description:
Under general direction, the Helpdesk Technician provides support services to the user community of District-supported computer systems, software, and hardware. Incumbents assist with problem identification and resolution by assisting end-users as the first level of support, or they determine escalation priority to the appropriate Information Technology Services personnel.
Essential Functions:
- Monitor, acknowledge and document Help Desk related phone calls, emails, and user-generated requests to ensure technical issues are identified and routed appropriately.
- Communicate with ITS support staff regarding technical issues or requests and provide necessary information
- Assist in utilizing and maintaining the Help Desk Database as well as data entry into various database and electronic documents
- Provide minor troubleshooting of hardware and network related issues, as well as, assist in basic software installation, configuration, troubleshooting. Assist users in identifying and resolving problems
- Attend and participate in district-wide, departmental meetings and committees to discuss technology-related issues and gather/convey information
- Advise users on the effective use of software to meet their department needs
- Assist with training documentation
- Assist with tracking and maintaining technical libraries
- Develop knowledge and technical skills continuously to keep up with technology
- Other related duties as assigned
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