Rate My Professor Tony Rac

Tony Rac is the IT Projects Manager within the Information Technology Services Division at the University of Otago in Dunedin, New Zealand. In this role, he oversees key IT projects aimed at enhancing the university's technological infrastructure and operational efficiency. Notably, Rac served as the Project Manager for the University of Otago Digital Workspace Programme (OUDW), a major initiative that has significantly transformed IT management at the institution. Launched to modernize workstations and streamline IT support, the OUDW project achieved remarkable results, including halving the time staff spend on IT procurement, an 85 percent reduction in physical visits by staff to resolve IT-related queries, and a two-thirds decrease in resolution time for software installations. At its peak, the project conducted 90 thirty-minute workstation assessments and 130 IT device deployments per week. Staff satisfaction was exceptionally high, with very positive survey results consistently received on all indicators and the overall device replacement experience averaging a rating of 4.4 out of 5. Rac praised the deployment team's dedication to customer service and their ability to adapt under challenging circumstances. Additionally, the project promoted sustainability by redeploying 60 percent of recovered devices and responsibly managing 40 percent through e-waste processes.