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Minjun Song is a researcher affiliated with the School of Civil Engineering at the University of Sydney. Her work focuses on safety analysis of on-demand food delivery riders. In 2026, she led a study examining the role of platform operational rules in fostering risky rider behaviour in on-demand food delivery, based on interviews with riders in Sydney. The research identified six key platform-related issues that generate time pressure and encourage risk-taking, including handling multiple orders, unpredictable restaurant timing, competition among riders, gamified incentives, star ratings, and pre-order systems.
The study was published in Transportation Research Interdisciplinary Perspectives. Song has been listed as a research assistant in the TransportLab group at the University of Sydney.
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Explore the University of Sydney study revealing how food delivery apps drive risky rider behaviors, rising injuries, and deaths in Australia. Key findings, stats, and solutions.
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