Rate My Professor Mairi Macintyre

Mairi Macintyre serves as Professor (Teaching Focussed) in the WMG Education division at the University of Warwick's Warwick Manufacturing Group. With a background as a mechanical engineer, she holds an MSc from the University of Strathclyde Faculty of Engineering and a Postgraduate Certificate in Research Methods for Social Science from the University of Warwick. Having joined WMG in 2000, her career includes roles as Principal Teaching Fellow and Associate Professor, demonstrating dedication to advancing teaching and research in service systems and operations management.

Her research specializations include lean implementation in healthcare, continuous improvement, design thinking, technology-enhanced learning, customer value creation, safety measurement, service design and delivery, and behavioural operations management. Key publications feature the book 'Service Design and Delivery' (2011), 'Lean implementation in primary care health visiting services in National Health Service UK' (2010), 'UK health visiting: Challenges faced during lean implementation' (2010), 'Are we operating effectively? A lean analysis of operating theatre changeovers' (2011), 'Customer Centered Value Creation' (2011), and 'Discretion and complexity in customer focused environments' (2012). These contributions have amassed over 320 citations, highlighting her impact in operations and service fields.

Macintyre has led joint teams with institutions including Coventry, Cranfield, and Bristol on projects like integrated safety measurement models. She organizes industry-focused virtual lunch seminars with experts and delivers international workshops on creative leadership and human-centred design. At Warwick, she leads the Service Design and Delivery module (ES93Z-15), contributes to Postgraduate Award in Curriculum Development in Higher Education, and engages in Warwick International Higher Education Academy activities such as learning circles on neurodiversity and co-creation, as well as networks for teaching-focused professors. She received the Warwick Wonder Award for her contributions.