Rate My Professor Jess Yan

Her research focuses on ethical and responsible technology use, including the effects of AI and robotics on organizational practices and employee wellbeing; workplace wellbeing in response to stressors such as customer mistreatment; and ethical decision-making processes in organizations. Funded projects include Tourism Workforce Crisis Recovery and Resilience (Advance Queensland Industry Research Fellowships), Enacting Safety Culture Change (Eastern Health, Australia), Brisbane Valley Railway Trail Visitor Experience (Department of Transport & Main Roads, Australia, and Somerset Regional Council), and Service Safety Leadership (SkyCity Entertainment Group, New Zealand). Key publications include Jiang, Y. et al. (2025), 'Proactive career support and employee thriving: The mediating role of job content plateau and the moderating role of political skill' in Applied Psychology; Khan, M. et al. (2025), 'Tech-Enabled Inclusion: Leveraging Social Media to Empower Neurodivergent Employees in the Workplace' in Human Resource Management; Yan, H. et al. (2025), 'Recovery and Recidivism: The Aftermath of Helping the Organization Unethically' in Journal of Business and Psychology; Robinson, R. N. S. et al. (2024), 'Employee resilience during crisis: A three-tiered perspective on its 'can-do' and 'reason-to' motivational factors' in Tourism Management; and Yan, H. et al. (2023), 'Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior' in Journal of Services Marketing. Her work highlights how AI can diffuse responsibility, facilitating unethical pro-organizational behavior.