Rate My Professor Claire Loh

Dr. Loh's academic research focuses on student wellbeing, student interaction quality, and student engagement, as indicated by her Google Scholar profile. She completed her PhD at Curtin University from 2011 to 2020, co-supervised by Professor Piyush Sharma and Dr. Tekle Shanka, with a thesis titled 'The Focal Role of Emotional Well-being in Student-University Interactions: A Relationship Marketing Perspective.' This work examines emotional dynamics in higher education from a marketing viewpoint. Her publications, totaling 477 citations, include early studies on e-banking trust and later shifts to educational contexts. Notable papers are 'Offline and Online Banking – Where to Draw the Line When Building Trust in E-Banking?' (2010, International Journal of Bank Marketing, 315 citations, co-authors K.B. Yap, D.H. Wong, R. Bak); 'Re-examining Students’ Perception of E-Learning: An Australian Perspective' (2016, International Journal of Educational Management, 90 citations, co-authors D.H. Wong, A. Quazi, R.P. Kingshott); and 'To Trust or Not to Trust: The Consumer's Dilemma with E-Banking' (2009, Journal of Internet Business, 63 citations, co-authors D.H. Wong, K.B. Yap, R. Bak). Additional works cover perceived risk in e-banking (2009, ANZMAC Conference), student engagement from a social exchange perspective (2012, Global Marketing Conference), and value creation in student-university relationships. Dr. Loh has contributed to collaborative projects and the Navigating Inter-Cultural Experiences (NICE) initiative, enhancing research in business and educational marketing.