Rate My Professor Alana Santos

Alana Santos serves as Senior Administrator in the Student Experience team within the Academic Division at the University of Otago. She is based in the St David II Building, 75 St David Street, Dunedin 9016, with a direct dial number of +64 3 556 5446. Her work supports key student administration functions in this central division of the university.

In 2025, Alana Santos contributed to the Project DOUG & AVA team, which won the University of Otago Award for Exceptional Performance by Professional Staff (Team). Comprising members from the Continuous Improvement team, Student Experience Admissions team, and technology partner Quanton, the group implemented Robotic Process Automation (RPA) bots in the eVision admissions system. Alana was part of the AVA subgroup, responsible for Application Validation Automation, while DOUG handled Domestic Offers for Undergraduate students. These tools automate repetitive tasks like application validation and offer generation, resulting in substantial time savings for staff, quicker application processing, and enhanced experiences for applicants, administrative personnel, and academic departments. The achievement reflects the team's exceptional leadership, clear communication, robust collaboration, and adept handling of a complex project environment.